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Senior HelpdeskEngineer

NCS are an established MSP in the North West of England. We're expanding our engineering team and looking for an experienced senior helpdesk engineer who has used a lot of our service stack.

Location
Rawtenstall, Lancashire, plus customer sites
You live
In the UK, within an hour of Rawtenstall
Background
Helpdesk support in an MSP

About NCS

NCS have been simplifying IT for businesses since 1994, from our base in the Rossendale Valley. We have customers all over the UK and abroad, and we work across a wide range of sizes, from 3 users to 1,500. We design, install and maintain a wide range of networks.

The team is constantly busy on new projects: installing physical servers, building large networks on the Cloudflare architecture, creating fully automated platforms in Microsoft 365, and working alongside the new and expanding world of AI using the Anthropic platform.

Security runs through everything we do. We've held ISO 27001 since 2006, alongside ISO 9001 for quality management and Cyber Essentials Plus, and we help our customers achieve the same.

The kind of projects we do

  • Microsoft 365 builds and migrationsNew tenants, email and SharePoint moves, Intune device rollouts and automated onboarding.
  • Cloudflare Zero Trust networksConnectors, device profiles, routing, DNS and outbound tunnels replacing traditional VPNs.
  • Servers and virtualisationPhysical Hyper-V hosts, hyperconverged clusters, hosted and Azure VMs, and co-located kit in the data centre.
  • Security and complianceHuntress MDR, ITDR and SIEM, endpoint protection, DMARC, and getting customers through CE, CE+ and ISO 27001.
  • Backup and disaster recoveryAcronis for servers, email and workstations, with recovery plans that are actually tested.
  • Perimeter, voice and AIFirewalls, phone systems, and new automation built on the Anthropic platform.

Our service stack

You don't need all of it. Tap everything you've used in a real environment and we'll include it in your application email.

0 of 0 used

What we're looking for

  • Experience working on an MSP helpdesk. You've spent time at the coalface dealing with customers operating in Microsoft 365, troubleshooting servers, desktops, laptops, printers and more. You can handle endless tickets with a huge variety of issues reported by customers up and down the UK.
  • You live in the UK, within about an hour of Rawtenstall. Our office and many customer sites are in the North West, so you'll need to get there comfortably.That takes in places like Manchester, Bolton, Bury, Rochdale, Burnley, Blackburn, Preston, Wigan, Halifax and Huddersfield.
  • Hands-on time with some or all of our stack. Microsoft 365 and Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls count for the most.
  • You can talk to all kinds of end users, as well as IT teams, about their problems, and help with solutions, timelines and expectations.
  • The right to work in the UK.

Good to have

  • Microsoft certifications, or working towards them
  • PowerShell or other scripting for automation
  • An interest in using AI tools to make engineering work faster and more reliable
  • A full UK driving licence

Apply

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Prefer to talk first? Call us on 01706 239000.